ZARVANI – Terms of Service
Effective Date: September 1, 2025
1.0 Introduction & Agreement to Terms
1.1 Welcome to ZARVANI, a premium fashion and lifestyle collective operated by The Bournes Group. These Terms of Service (“Terms”) govern your access to and use of our products, services, and website.
1.2 By placing an order, browsing our site, or engaging with our brand in any way, you agree to be bound by these Terms in their entirety. This agreement applies to all visitors, customers, and any other users of our services.
1.3 We encourage you to read these Terms carefully, as they outline both your rights and your responsibilities when interacting with ZARVANI. They are written to be clear and understandable, but they are also legally binding.
1.4 If you do not agree with any part of these Terms, you must not use our services or purchase our products.
1.5 Your continued use of our services after any updates to these Terms will constitute acceptance of those changes.
1.6 We reserve the right to modify these Terms at any time, and it is your responsibility to review them periodically.
1.7 These Terms are designed to protect both you and us, ensuring a fair and transparent relationship.
1.8 For any questions regarding these Terms, you may contact us at info@bournesgroup.com.
1.9 By agreeing to these Terms, you confirm that you have the legal capacity to enter into this agreement.
2.0 Who We Are
2.1 ZARVANI is a brand and creative collective operated by The Bournes Group, led by Jaaziel Bournes as President.
2.2 We are not a registered corporation; instead, we operate as a collaborative entity that partners with trusted third‑party providers to bring our designs to life.
2.3 Our focus is on creating high‑quality apparel, accessories, and digital experiences that reflect our brand’s vision.
2.4 We do not personally manufacture, package, or ship products — these functions are handled by carefully selected third‑party partners.
2.5 This structure allows us to focus on design, branding, and customer experience while leveraging the expertise of specialized providers.
2.6 By purchasing from ZARVANI, you acknowledge and agree that third‑party providers will be involved in fulfilling your order.
2.7 You also agree that our role is limited to receiving your payment and transferring your order to these providers.
2.8 This arrangement is essential to our business model and is a condition of sale.
2.9 We reserve the right to change our third‑party partners at any time without prior notice.
3.0 Third‑Party Fulfillment & Responsibility Transfer
3.1 We may and will use third‑party suppliers, manufacturers, shippers, and payment processors (“Third Parties”) to produce, package, and deliver your order.
3.2 Once we have received your full payment through our payment processor (e.g., Stripe) and have transferred your order to a Third Party, all responsibility for manufacturing, packaging, shipping, and delivery passes to that Third Party.
3.3 This means that any delays, damages, or defects that occur after transfer are the responsibility of the Third Party, not ZARVANI or The Bournes Group.
3.4 We carefully vet our partners to ensure quality and reliability, but we cannot and do not guarantee their performance.
3.5 By placing an order, you agree that ZARVANI is not liable for any issues arising after the order is handed off.
3.6 This includes, but is not limited to, shipping delays, lost packages, or manufacturing defects.
3.7 You also agree to work directly with the relevant Third Party to resolve such issues.
3.8 This clause is critical to our ability to operate efficiently and fairly.
3.9 You acknowledge that delivery times from Third Parties may take up to 30 days or less from the date of payment confirmation.
4.0 Order Process & Payment
4.1 When you place an order with ZARVANI, you agree to provide accurate, complete, and up‑to‑date information, including your shipping address, billing address, and payment details.
4.2 Payment must be made in full at the time of purchase through our approved payment processor (e.g., Stripe). We do not accept cash, checks, or other payment methods outside those listed on our website.
4.3 Once payment is confirmed, we will process your order and transfer it to the appropriate Third Party for fulfillment. We do not begin production or shipping until payment is received in full.
4.4 By completing your purchase, you authorize us to share necessary order details with our Third Party partners for the sole purpose of fulfilling your order.
4.5 You acknowledge that once payment is received and the order is transferred, our role in the transaction is complete.
4.6 We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, payment issues, or violations of these Terms.
4.7 If your payment is declined or reversed after fulfillment has begun, you remain responsible for the full amount due.
4.8 All prices are listed in the currency specified on our website and are subject to change without notice.
4.9 Taxes, duties, and other applicable fees are your responsibility unless otherwise stated.
5.0 Sales Finality & No Disputes
5.1 All sales are final. Once an order is placed and payment is confirmed, it cannot be canceled, refunded, or altered.
5.2 By completing your purchase, you waive any right to initiate a payment dispute, chargeback, or reversal with your bank, card issuer, or payment processor for any reason other than proven fraud.
5.3 This policy is necessary to protect our business from fraudulent claims and to maintain fair pricing for all customers.
5.4 We encourage you to review all product descriptions, sizes, and specifications before placing your order.
5.5 If you have questions, contact us at info@bournesgroup.com before purchasing.
5.6 By agreeing to these Terms, you acknowledge that you understand and accept this policy.
5.7 This clause applies to all orders without exception, regardless of the product type or delivery method.
5.8 Any attempt to bypass this policy through false claims or disputes will be considered a breach of these Terms.
5.9 We reserve the right to take appropriate action, including legal remedies, against fraudulent or abusive behavior.
6.0 Shipping & Delivery Timeline
6.1 Our Third Party fulfillment partners aim to deliver your order within 30 days or less from the date of payment confirmation.
6.2 Delivery times are estimates and may vary based on location, carrier performance, customs processing, and other factors beyond our control.
6.3 We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
6.4 Risk of loss passes to you once the order is transferred to the carrier.
6.5 If your order is delayed, lost, or damaged in transit, you must contact the carrier directly to file a claim.
6.6 We will provide any necessary documentation to assist you, but we are not liable for the carrier’s actions or inactions.
6.7 You acknowledge that delivery times may be affected by peak seasons, supply chain disruptions, or other external factors.
6.8 We do not guarantee delivery by a specific date unless explicitly stated in writing.
6.9 By placing an order, you accept the risk of reasonable shipping delays and agree that such delays do not constitute grounds for cancellation or refund.
7.0 Product Descriptions & Variations
7.1 We make every effort to ensure that all product descriptions, images, and specifications on our website are accurate, complete, and up to date.
7.2 However, due to differences in manufacturing processes, materials, and display settings, minor variations in color, texture, or finish may occur.
7.3 Such variations are considered normal and do not constitute defects or grounds for cancellation, refund, or exchange.
7.4 We reserve the right to make changes to product designs, materials, or specifications without prior notice, provided such changes do not materially affect the product’s intended use.
7.5 All product images are for illustrative purposes only and may not exactly represent the final product you receive.
7.6 By purchasing from ZARVANI, you acknowledge and accept the possibility of these variations.
7.7 If you have questions about a product’s features, sizing, or materials, you should contact us at info@bournesgroup.com before placing your order.
7.8 We are not responsible for assumptions made by customers based on incomplete or inaccurate interpretations of product descriptions.
7.9 This clause ensures that creative flexibility is maintained while setting clear expectations for customers.
8.0 Limitation of Liability
8.1 To the fullest extent permitted by law, ZARVANI and The Bournes Group are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our products or services.
8.2 This includes, but is not limited to, loss of profits, loss of data, personal injury, or property damage, even if we have been advised of the possibility of such damages.
8.3 Our total liability for any claim will not exceed the amount you paid for the product in question.
8.4 This limitation applies regardless of the legal theory under which the claim is brought, including breach of contract, tort, negligence, or strict liability.
8.5 By agreeing to these Terms, you acknowledge that this limitation is reasonable and necessary for our continued operation.
8.6 You also agree that this limitation forms a fundamental basis of the bargain between you and ZARVANI.
8.7 Without this limitation, our ability to offer competitive pricing and innovative products would be significantly impaired.
8.8 This clause does not limit liability where prohibited by applicable law, but in such cases, our liability will be limited to the maximum extent permitted.
8.9 You agree that any claim must be brought within one (1) year of the event giving rise to the claim, or it will be permanently barred.
9.0 Right to Refuse Service
9.1 We reserve the right to refuse service, cancel orders, or restrict access to our products and services at our sole discretion.
9.2 This right may be exercised for any reason, including but not limited to suspected fraud, abusive behavior, violation of these Terms, or actions that may harm our brand or customers.
9.3 We may also refuse service if we believe that fulfilling an order would violate applicable laws or regulations.
9.4 If we cancel an order before payment is processed, no charges will be applied.
9.5 If we cancel an order after payment is received but before fulfillment, we will issue a full refund to the original payment method.
9.6 We are not obligated to disclose the specific reason for refusing service, although we may do so at our discretion.
9.7 This policy helps us maintain a safe, respectful, and lawful environment for all customers.
9.8 By using our services, you acknowledge and agree to our right to refuse service as outlined in this clause.
9.9 Any attempt to circumvent a refusal of service, such as by using false information or alternate accounts, will be considered a breach of these Terms and may result in legal action.
10.0 Indemnification
10.1 You agree to indemnify, defend, and hold harmless ZARVANI, The Bournes Group, its officers, employees, agents, affiliates, and partners from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms.
10.2 This includes, but is not limited to, claims resulting from your misuse of our products, violation of applicable laws, or infringement of any third‑party rights.
10.3 You acknowledge that this indemnification obligation will survive the termination or expiration of these Terms and your use of our services.
10.4 We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.
10.5 You may not settle any claim without our prior written consent if such settlement imposes any obligation on us or affects our rights in any way.
10.6 This clause is intended to ensure that responsibility for wrongful actions lies with the party who committed them, not with ZARVANI or The Bournes Group.
10.7 By agreeing to these Terms, you accept that you are responsible for your actions and their consequences.
10.8 This indemnification provision is a critical part of our risk management strategy and is non‑negotiable.
10.9 Failure to comply with this clause may result in legal action to recover damages and costs.
11.0 Governing Law & Jurisdiction
11.1 These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.
11.2 Any dispute, claim, or legal action arising out of or related to these Terms, our products, or our services must be brought exclusively in the state or federal courts located in Delaware, USA.
11.3 You agree to submit to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum.
11.4 You further agree that you will not bring any claim against us in any jurisdiction outside Delaware.
11.5 This clause is intended to ensure that any legal matters are handled in our home state, where we are best equipped to address them.
11.6 By agreeing to these Terms, you acknowledge that requiring disputes to be resolved in Delaware is reasonable and fair.
11.7 This provision helps us avoid unnecessary travel, expense, and complexity in resolving disputes.
11.8 You understand that this jurisdiction requirement applies regardless of your location at the time of purchase or dispute.
11.9 This clause will survive the termination or expiration of these Terms.
12.0 Dispute Resolution
12.1 Before initiating any legal action, you agree to first contact us at info@bournesgroup.com to attempt to resolve the matter informally.
12.2 You must provide a detailed written description of your concern, including your order number, relevant dates, and any supporting documentation.
12.3 We will review your submission and respond within a reasonable timeframe, typically within 14 business days.
12.4 If we are unable to resolve the matter informally, you agree that the dispute will be resolved exclusively in the courts of Delaware, as outlined in Clause 11.0.
12.5 You waive any right to participate in a class action, collective action, or other representative proceeding against us.
12.6 Any claim you bring must be filed within one (1) year of the event giving rise to the claim, or it will be permanently barred.
12.7 This dispute resolution process is designed to encourage direct communication and efficient resolution of issues.
12.8 By agreeing to these Terms, you acknowledge that this process is fair and reasonable.
12.9 This clause applies to all disputes, regardless of the legal theory on which they are based.
13.0 No Warranties
13.1 All products and services provided by ZARVANI are offered strictly on an “as is” and “as available” basis, without any warranties of any kind, express or implied.
13.2 This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
13.3 We do not warrant that our products will meet your expectations, be error‑free, or operate without interruption.
13.4 We make no guarantee regarding the durability, performance, or lifespan of any product, as these factors can be influenced by usage, care, and environmental conditions.
13.5 We do not warrant that any defects will be corrected by us or by any third‑party provider after fulfillment.
13.6 You acknowledge that the use of our products is at your sole risk and discretion.
13.7 We do not warrant that our website, communications, or digital services will be free from viruses, malware, or other harmful components.
13.8 This clause does not affect any rights you may have under applicable consumer protection laws, but in such cases, our liability will be limited to the maximum extent permitted.
13.9 By agreeing to these Terms, you accept that no oral or written information provided by us creates any warranty not expressly stated herein.
14.0 Amendments
14.1 We reserve the right to modify, update, or replace these Terms at any time, at our sole discretion.
14.2 Any changes will be effective immediately upon posting the revised Terms on our website, unless otherwise stated.
14.3 It is your responsibility to review these Terms periodically to stay informed of any updates.
14.4 Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
14.5 If you do not agree with the updated Terms, you must stop using our services and refrain from making further purchases.
14.6 We may, but are not obligated to, notify you of significant changes via email or other communication channels.
14.7 Changes may be made to reflect updates in laws, industry practices, or our operational needs.
14.8 We are not liable for any loss or inconvenience caused by your failure to review updated Terms.
14.9 This clause ensures that our policies remain current, flexible, and legally compliant.
15.0 Entire Agreement
15.1 These Terms constitute the entire agreement between you and ZARVANI regarding your use of our products and services.
15.2 They supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.
15.3 No oral or written statement outside of these Terms shall be binding unless expressly incorporated herein.
15.4 Any waiver of a provision in these Terms must be in writing and signed by an authorized representative of ZARVANI.
15.5 Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
15.6 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.7 These Terms are binding upon and inure to the benefit of both parties and their respective successors and permitted assigns.
15.8 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
15.9 This clause ensures that our agreement with you is clear, complete, and legally enforceable.
16.0 Customer Responsibilities
16.1 You agree to use our products and services only for lawful purposes and in accordance with these Terms.
16.2 You are responsible for ensuring that any information you provide to us, including shipping and billing details, is accurate, complete, and up to date.
16.3 You agree not to engage in any activity that could damage, disable, overburden, or impair our website, systems, or services.
16.4 You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
16.5 You agree not to use our products in any manner that violates applicable laws, regulations, or third‑party rights.
16.6 You are responsible for reviewing all product descriptions, sizes, and specifications before making a purchase.
16.7 You agree to comply with all instructions, guidelines, and policies provided by ZARVANI regarding the use, care, and maintenance of our products.
16.8 You acknowledge that failure to comply with these responsibilities may result in the suspension or termination of your access to our services.
16.9 This clause ensures that customers understand their role in maintaining a safe, fair, and lawful environment for all parties.
17.0 Intellectual Property
17.1 All content, designs, logos, trademarks, and other intellectual property associated with ZARVANI are the exclusive property of The Bournes Group or its licensors.
17.2 You are granted a limited, non‑exclusive, non‑transferable license to access and use our website and services for personal, non‑commercial purposes only.
17.3 You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our intellectual property without our prior written consent.
17.4 Unauthorized use of our intellectual property may result in legal action, including claims for damages and injunctive relief.
17.5 All rights not expressly granted to you in these Terms are reserved by ZARVANI and The Bournes Group.
17.6 You agree not to use our trademarks or trade dress in any manner that could cause confusion or imply endorsement without our permission.
17.7 This clause applies to all forms of media, including digital, print, and physical products.
17.8 You acknowledge that our brand identity is a valuable asset that must be protected to maintain its integrity and reputation.
17.9 This provision survives the termination or expiration of these Terms.
18.0 Communications & Notices
18.1 By using our services, you consent to receive communications from us electronically, including emails, notices, and updates related to your orders and our services.
18.2 We may send you promotional messages, newsletters, or other marketing communications, which you can opt out of at any time by following the unsubscribe instructions provided.
18.3 All official notices to you will be sent to the email address you provide during checkout or account registration.
18.4 You are responsible for ensuring that your contact information is accurate and current.
18.5 Notices will be deemed received by you when sent by us, regardless of whether you open or read them.
18.6 You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
18.7 If you need to send us a notice, you must do so via email to info@bournesgroup.com.
18.8 We are not responsible for any delay or failure in communication caused by inaccurate contact information provided by you.
18.9 This clause ensures that both parties have a clear and reliable method of communication.
19.0 Third‑Party Links & Services
19.1 Our website, communications, or products may contain links to third‑party websites, services, or resources that are not owned or controlled by ZARVANI or The Bournes Group.
19.2 These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by us.
19.3 We have no control over the content, policies, or practices of any third‑party websites or services.
19.4 You acknowledge and agree that we are not responsible or liable for any damage, loss, or harm caused by your use of or reliance on any third‑party content, goods, or services.
19.5 Any dealings you have with third parties, including payment and delivery of goods or services, are solely between you and the third party.
19.6 We encourage you to review the terms and privacy policies of any third‑party websites or services you visit.
19.7 By using our services, you release ZARVANI and The Bournes Group from any and all liability arising from your interactions with third parties.
19.8 This clause applies regardless of whether the third‑party link appears in our marketing materials, website, or communications.
19.9 You agree that your use of third‑party services is entirely at your own risk.
20.0 Force Majeure
20.1 We are not liable or responsible for any failure or delay in performance caused by events beyond our reasonable control (“Force Majeure Events”).
20.2 Force Majeure Events include, but are not limited to, natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, pandemics, government actions, supply chain disruptions, and failures of internet or telecommunications services.
20.3 If a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of the event.
20.4 We will make reasonable efforts to resume performance as soon as possible after the Force Majeure Event ends.
20.5 You acknowledge that Force Majeure Events may impact delivery times, product availability, and other aspects of our services.
20.6 We are not obligated to provide refunds or compensation for delays or non‑performance caused by Force Majeure Events.
20.7 This clause ensures that neither party is unfairly penalized for circumstances beyond their control.
20.8 We will notify you if a Force Majeure Event significantly impacts your order, using the contact information you provided.
20.9 This provision applies in addition to, and not in limitation of, other disclaimers and limitations of liability in these Terms.
21.0 Severability
21.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
21.2 The invalid, illegal, or unenforceable provision will be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.
21.3 This clause ensures that the rest of the agreement remains effective even if one part is struck down.
21.4 The failure of either party to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
21.5 Any waiver must be in writing and signed by an authorized representative of the waiving party.
21.6 This clause applies to all provisions, including those related to payment, liability, and dispute resolution.
21.7 You agree that the enforceability of these Terms is not dependent on any single provision.
21.8 This provision will survive the termination or expiration of these Terms.
21.9 By agreeing to these Terms, you acknowledge that severability is a standard and reasonable contractual safeguard.
22.0 Assignment
22.1 You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.
22.2 Any attempted assignment or transfer in violation of this clause will be null and void.
22.3 We may assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction or notice to you.
22.4 Such assignment may include, but is not limited to, transferring operations to another entity, merging with another business, or outsourcing certain functions to third‑party providers.
22.5 This clause ensures that we can adapt our business structure without disrupting your access to our products and services.
22.6 You acknowledge that any permitted assignee will be bound by these Terms to the same extent as we are.
22.7 This provision is intended to maintain continuity of service while protecting our operational flexibility.
22.8 You agree that you will not hold us liable for any changes in service resulting from a lawful assignment.
22.9 This clause will survive the termination or expiration of these Terms.
23.0 Survival of Terms
23.1 Certain provisions of these Terms, by their nature, are intended to survive the termination or expiration of this agreement.
23.2 These include, but are not limited to, clauses relating to payment obligations, intellectual property rights, limitation of liability, indemnification, governing law, and dispute resolution.
23.3 The survival of these provisions ensures that both parties remain bound by critical obligations even after the business relationship ends.
23.4 This is necessary to protect our rights, enforce our policies, and resolve any outstanding matters.
23.5 You acknowledge that termination of your access to our services does not release you from obligations incurred prior to termination.
23.6 We reserve the right to enforce surviving provisions at any time after termination.
23.7 This clause is standard in commercial agreements and is intended to provide legal continuity.
23.8 You agree that the survival of these provisions is reasonable and necessary for the protection of our interests.
23.9 This clause applies regardless of the reason for termination.
24.0 Headings & Interpretation
24.1 The headings and numbering used in these Terms are for convenience only and do not affect the interpretation of any provision.
24.2 References to “including” or “includes” mean “including, without limitation” unless otherwise specified.
24.3 Words in the singular include the plural and vice versa, and references to one gender include all genders.
24.4 Any ambiguities in these Terms will not be construed against the drafting party.
24.5 These Terms will be interpreted in accordance with their plain meaning and not strictly for or against either party.
24.6 References to “you” and “your” refer to the customer or user of our services, and references to “we,” “us,” and “our” refer to ZARVANI and The Bournes Group.
24.7 This clause ensures clarity and consistency in the application of these Terms.
24.8 If any provision is found to be ambiguous, it will be interpreted in a manner that upholds the enforceability of the agreement.
24.9 This provision applies to the entire agreement and all related documents.
25.0 Privacy & Data Protection
25.1 We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws.
25.2 By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy, which forms part of these Terms.
25.3 We collect only the information necessary to process your orders, provide customer support, and improve our services.
25.4 We may share your information with trusted third‑party providers solely for the purpose of fulfilling your order or providing related services.
25.5 We do not sell, rent, or trade your personal information to third parties for marketing purposes.
25.6 You are responsible for ensuring that the information you provide to us is accurate and up to date.
25.7 We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure.
25.8 While we take precautions to safeguard your data, we cannot guarantee absolute security due to the inherent risks of online transactions.
25.9 This clause ensures transparency in how we handle your data and reinforces our commitment to responsible data practices.
26.0 Payment Processing
26.1 All payments are processed securely through our approved payment processor (e.g., Stripe).
26.2 By making a purchase, you authorize us and our payment processor to charge your selected payment method for the total amount of your order, including applicable taxes, fees, and shipping costs.
26.3 We do not store your full payment card details on our systems; such information is handled exclusively by our payment processor.
26.4 You agree to provide current, complete, and accurate payment information for all purchases made through our services.
26.5 If your payment is declined, reversed, or disputed after fulfillment has begun, you remain responsible for the full amount due.
26.6 We reserve the right to cancel or suspend any order if payment cannot be processed or is suspected to be fraudulent.
26.7 All transactions are subject to verification and approval by our payment processor.
26.8 You acknowledge that payment processing times may vary and that delays do not constitute grounds for cancellation or refund.
26.9 This clause ensures that payment handling is secure, transparent, and compliant with industry standards.
27.0 Fraud Prevention
27.1 We take fraud prevention seriously and employ measures to detect and prevent unauthorized or fraudulent transactions.
27.2 We reserve the right to request additional verification or identification before processing an order.
27.3 Orders flagged as potentially fraudulent may be delayed, canceled, or reported to the appropriate authorities.
27.4 Providing false, inaccurate, or misleading information is a violation of these Terms and may result in legal action.
27.5 We may share information about suspected fraudulent activity with law enforcement, payment processors, and other relevant entities.
27.6 You agree to cooperate fully with any investigation into suspected fraud or misuse of our services.
27.7 We are not liable for any losses you incur as a result of fraudulent activity on your account if you fail to safeguard your account credentials.
27.8 This clause is intended to protect both our services and our customers from the financial and reputational harm caused by fraud.
27.9 By using our services, you acknowledge and accept our fraud prevention measures as reasonable and necessary.
28.0 Customer Support
28.1 We provide customer support as part of our services to assist you with inquiries, order information, and guidance on using our offerings.
28.2 Support is available primarily via email at info@bournesgroup.com, and we aim to respond within a reasonable timeframe, typically within 3–5 business days.
28.3 While we strive to address all inquiries promptly, response times may vary depending on the volume of requests and the complexity of the issue.
28.4 Our support services are provided for informational purposes only and do not constitute legal, financial, or professional advice.
28.5 We may request additional details or documentation to assist in resolving your inquiry effectively.
28.6 You agree to communicate respectfully and constructively with our support team; abusive or threatening behavior may result in suspension of access to our services.
28.7 We are not obligated to provide support for issues arising from misuse of our services or from third‑party actions outside our control.
28.8 Support availability may be affected by holidays, maintenance periods, or Force Majeure Events as described in Clause 20.0.
28.9 This clause ensures that support is accessible, fair, and consistent with the scope of our services.
29.0 Returns & Refunds (Final Sale Reinforcement)
29.1 All services and related products provided by ZARVANI are final sale and non‑refundable once payment is confirmed.
29.2 This policy applies to all orders without exception, including those fulfilled through third‑party providers.
29.3 By using our services, you acknowledge and agree that no cancellations, refunds, or exchanges will be granted after payment is processed.
29.4 You waive any right to initiate a payment dispute, chargeback, or reversal with your bank, card issuer, or payment processor for any reason other than proven fraud.
29.5 This policy is necessary to maintain the integrity and sustainability of our services.
29.6 We encourage you to review all service descriptions, specifications, and timelines before placing an order.
29.7 If you have questions about a service, contact us at info@bournesgroup.com before making a purchase.
29.8 Any attempt to circumvent this policy will be considered a breach of these Terms and may result in legal action.
29.9 This clause reinforces our commitment to clarity, fairness, and operational stability in delivering our services.
30.0 Product Care & Use
30.1 Certain services provided by ZARVANI may include the delivery of physical products as part of the overall service experience.
30.2 We provide care instructions, usage guidelines, or other relevant information to help you maintain the quality and longevity of any physical items received.
30.3 You are responsible for following all provided instructions to ensure proper use and care.
30.4 We are not liable for damage, wear, or deterioration resulting from misuse, neglect, or failure to follow care guidelines.
30.5 Any modifications or alterations made to a product after delivery are at your own risk and may void any applicable support or assistance.
30.6 We do not guarantee the performance or durability of products subjected to conditions outside their intended use.
30.7 This clause applies equally to custom‑made items, limited‑edition releases, and standard service‑related products.
30.8 By using our services, you acknowledge that proper care and handling are your responsibility.
30.9 This provision ensures that the quality of our service experience is preserved and that responsibility for product upkeep rests with the recipient.
31.0 Service Availability
31.1 We strive to ensure that our services are available and accessible to users at all times, subject to reasonable maintenance, upgrades, and unforeseen interruptions.
31.2 We do not guarantee uninterrupted or error‑free access to our services, as downtime may occur due to technical issues, third‑party outages, or Force Majeure Events as defined in Clause 20.0.
31.3 We reserve the right to suspend or limit access to our services temporarily for maintenance, updates, or security enhancements.
31.4 Where possible, we will provide advance notice of planned service interruptions via our website or email.
31.5 You acknowledge that temporary unavailability of services does not constitute a breach of these Terms or grounds for a refund.
31.6 We may modify, discontinue, or replace any aspect of our services at our discretion, provided such changes do not materially reduce the core functionality you have paid for.
31.7 Access to certain features or services may be restricted based on your location, device, or applicable laws.
31.8 We are not responsible for any inability to access our services caused by your internet connection, device compatibility, or third‑party software.
31.9 This clause ensures that service availability expectations are realistic and aligned with industry standards.
32.0 Modifications to Services
32.1 We reserve the right to modify, enhance, or discontinue any part of our services at any time, with or without notice.
32.2 Modifications may include changes to features, content, delivery methods, or third‑party providers involved in service fulfillment.
32.3 Such changes are often necessary to improve performance, security, or user experience.
32.4 Where a modification materially affects the way you use our services, we will make reasonable efforts to notify you in advance.
32.5 Continued use of our services after modifications are implemented constitutes your acceptance of those changes.
32.6 We are not liable for any loss, inconvenience, or dissatisfaction resulting from modifications that do not materially reduce the value of the services provided.
32.7 You acknowledge that innovation and adaptation are essential to maintaining the quality and relevance of our services.
32.8 We may introduce new features or remove outdated ones without creating any obligation to maintain prior versions.
32.9 This clause ensures that we retain the flexibility to evolve our services while keeping users informed.
33.0 User‑Generated Content
33.1 Some of our services may allow you to submit, upload, or share content, including but not limited to text, images, designs, or feedback (“User‑Generated Content”).
33.2 You retain ownership of any intellectual property rights you hold in your User‑Generated Content.
33.3 By submitting User‑Generated Content, you grant us a worldwide, non‑exclusive, royalty‑free license to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing and promoting our services.
33.4 You represent and warrant that your User‑Generated Content does not infringe on any third‑party rights, violate any laws, or contain harmful or offensive material.
33.5 We reserve the right to remove or refuse any User‑Generated Content that we determine, in our sole discretion, violates these Terms or is otherwise inappropriate.
33.6 We are not responsible for any loss, misuse, or unauthorized access to User‑Generated Content once it is submitted through our services.
33.7 You acknowledge that User‑Generated Content may be visible to other users depending on the nature of the service.
33.8 We do not endorse or guarantee the accuracy of any User‑Generated Content submitted by others.
33.9 This clause ensures that content sharing within our services is conducted responsibly and lawfully.
34.0 Intended Use & Responsibility
34.1 Our services, including any products provided as part of those services, are intended to be used for lawful, positive, and expressive purposes that align with the spirit of the ZARVANI brand.
34.2 We do not design, produce, or provide our services for use in any harmful, dangerous, illegal, or abusive activities.
34.3 By using our services, you agree not to intentionally use them in a manner that could cause harm to yourself, others, or property.
34.4 While we encourage creativity and self‑expression, you are solely responsible for how you choose to use any products or services you receive from us.
34.5 We are not responsible or liable for any misuse, modification, or application of our services or products that results in injury, damage, legal consequences, or other negative outcomes.
34.6 You acknowledge that any use of our services outside their intended purpose is at your own risk.
34.7 We reserve the right to refuse service or future access to individuals who we reasonably believe are misusing our services in ways that could harm others or our brand.
34.8 This clause is not intended to limit your lawful personal use but to clarify that responsibility for safe and lawful use rests entirely with you.
34.9 By continuing to use our services, you confirm that you understand and accept this allocation of responsibility.
37.0 Intended Use & Responsibility
37.1 Our services, including any products provided as part of those services, are intended for lawful, positive, and expressive purposes that align with the creative vision of the ZARVANI brand.
37.2 We do not design, produce, or provide our services for use in harmful, dangerous, illegal, or abusive activities.
37.3 By using our services, you agree not to intentionally use them in a manner that could cause harm to yourself, others, or property.
37.4 While we encourage individuality, creativity, and self‑expression, you are solely responsible for how you choose to use any products or services you receive from us.
37.5 We are not responsible or liable for any misuse, modification, or application of our services or products that results in injury, damage, legal consequences, or other negative outcomes.
37.6 You acknowledge that any use of our services outside their intended purpose is at your own risk.
37.7 We reserve the right to refuse future access to our services to individuals who we reasonably believe are misusing them in ways that could harm others or our brand.
37.8 This clause is not intended to limit your lawful personal use but to clarify that responsibility for safe and lawful use rests entirely with you.
37.9 By continuing to use our services, you confirm that you understand and accept this allocation of responsibility.
38.0 Digital Communications Security
38.1 We take reasonable measures to secure communications between you and our services, including encryption where appropriate.
38.2 However, you acknowledge that no method of transmission over the internet or method of electronic storage is 100% secure.
38.3 We are not responsible for any interception, alteration, or unauthorized access to communications or data transmitted through our services.
38.4 You are responsible for maintaining the security of your own devices, accounts, and network connections when accessing our services.
38.5 We recommend using strong passwords, enabling multi‑factor authentication where available, and keeping your software up to date.
38.6 We are not liable for any loss or damage resulting from your failure to follow reasonable security practices.
38.7 You agree to notify us immediately at info@bournesgroup.com if you suspect any unauthorized access to your account or communications.
38.8 This clause ensures that both parties understand the shared responsibility for maintaining secure communications.
38.9 By using our services, you accept the inherent risks of digital communication and agree to take appropriate precautions.
39.0 Third‑Party Fulfillment Clarification
39.1 As outlined in Clause 3.0, we may and will use third‑party providers to manufacture, package, and deliver products as part of our services.
39.2 Our role is limited to receiving your payment in full and transferring your order details to the appropriate third‑party provider.
39.3 Once your order has been transferred, all responsibility for manufacturing, packaging, shipping, and delivery passes to that third party.
39.4 We are not responsible for any delays, damages, defects, or losses that occur after the order has been transferred.
39.5 You agree to work directly with the relevant third‑party provider to resolve any issues that arise after transfer.
39.6 We will provide reasonable assistance, such as supplying documentation or contact details, to help you communicate with the third party.
39.7 Delivery times from third‑party providers may take up to 30 days or less from the date of payment confirmation.
39.8 This clause ensures that responsibility is clearly allocated and that our services remain focused on design, branding, and customer experience.
39.9 By using our services, you acknowledge and accept this division of responsibility.
40.0 Service Interruptions
40.1 While we strive to maintain continuous access to our services, you acknowledge that interruptions may occur due to maintenance, upgrades, technical issues, or circumstances beyond our control.
40.2 We may temporarily suspend or limit access to our services without prior notice if necessary for security, operational, or legal reasons.
40.3 Where feasible, we will provide advance notice of planned interruptions via our website or email.
40.4 We are not responsible for any loss, inconvenience, or dissatisfaction resulting from temporary unavailability of our services.
40.5 You acknowledge that service interruptions do not constitute a breach of these Terms or grounds for a refund.
40.6 Access to certain features or functions may be restricted during maintenance or updates.
40.7 We are not liable for interruptions caused by your internet connection, device compatibility, or third‑party software.
40.8 This clause ensures that service continuity expectations are realistic and aligned with industry norms.
40.9 By using our services, you accept the possibility of occasional interruptions as part of the overall service experience.
41.0 Marketing & Promotions
41.1 From time to time, we may offer marketing campaigns, promotions, or special offers related to our services.
41.2 Participation in any promotion is subject to the specific terms and conditions associated with that promotion, which will be provided at the time of the offer.
41.3 Promotional offers may be time‑limited, subject to availability, and may be withdrawn or modified at our discretion without prior notice.
41.4 We reserve the right to refuse participation in promotions to individuals who we reasonably believe are abusing or attempting to manipulate the offer.
41.5 Discounts, credits, or other promotional benefits have no cash value and cannot be exchanged for cash or other consideration unless expressly stated.
41.6 We are not responsible for any technical issues that prevent you from participating in a promotion.
41.7 Promotional terms will prevail in the event of any conflict with these general Terms.
41.8 This clause ensures that promotional activities remain fair, transparent, and consistent with the integrity of our services.
41.9 By participating in a promotion, you agree to be bound by both these Terms and the specific promotional terms.
42.0 Age & Eligibility Requirements
42.1 Our services are intended for individuals who meet the minimum legal age requirements in their jurisdiction to enter into a binding agreement.
42.2 By using our services, you represent and warrant that you meet these requirements.
42.3 If you are under the legal age of majority in your jurisdiction, you may only use our services with the consent and supervision of a parent or legal guardian.
42.4 We do not knowingly collect personal information from individuals who do not meet the applicable age requirements without appropriate consent.
42.5 We reserve the right to request proof of age or eligibility at any time.
42.6 If we discover that you do not meet the eligibility requirements, we may suspend or terminate your access to our services.
42.7 You are solely responsible for ensuring that your use of our services complies with all applicable age and eligibility laws.
42.8 This clause ensures that our services are used by individuals who can legally and responsibly engage with them.
42.9 By continuing to use our services, you confirm that you meet the eligibility criteria outlined in this clause.
43.0 International Use
43.1 Our services may be accessed from locations outside the United States; however, we make no representation that our services are appropriate or available for use in all jurisdictions.
43.2 Accessing our services from territories where their content or operation is illegal is prohibited.
43.3 If you choose to access our services from outside the United States, you do so at your own initiative and are responsible for compliance with local laws.
43.4 We may restrict access to certain features or services based on geographic location to comply with applicable laws or operational requirements.
43.5 Currency conversions, taxes, duties, and import restrictions are your responsibility when using our services internationally.
43.6 We are not responsible for delays, losses, or additional costs caused by customs processing or international shipping regulations.
43.7 You acknowledge that international delivery times may vary and are subject to third‑party carrier performance.
43.8 This clause ensures that international use of our services is conducted lawfully and with clear expectations.
43.9 By using our services internationally, you accept all associated risks and responsibilities.
44.0 Unauthorized Payment Methods
44.1 You are solely responsible for ensuring that you have the legal right and authorization to use any payment method submitted through our services.
44.2 We are not responsible for purchases made using a payment method without the account holder’s permission, including but not limited to minors using a parent’s or guardian’s credit or debit card.
44.3 All charges processed through our services are considered authorized by the account holder unless proven otherwise through valid legal documentation.
44.4 We do not issue refunds or accept disputes for unauthorized use of a payment method unless required by applicable law.
44.5 It is the responsibility of the payment method owner to monitor and safeguard their account information.
44.6 We may cooperate with payment processors, financial institutions, and law enforcement in investigating unauthorized transactions.
44.7 Any disputes regarding unauthorized use must be resolved directly between the account holder and their financial institution.
44.8 By using our services, you acknowledge and agree that we are not liable for any losses arising from unauthorized payment activity.
44.9 This clause ensures that responsibility for payment authorization rests entirely with the payment method owner.
45.0 Contact Information
45.1 For any questions, concerns, or notices regarding these Terms or our services, you may contact us at: Email: info@bournesgroup.com
45.2 We will make reasonable efforts to respond to inquiries within a reasonable timeframe, typically within 3–5 business days.
45.3 Communications sent to us are deemed received when successfully delivered to our designated email address.
45.4 We are not responsible for messages that are lost, filtered, or otherwise not received due to technical issues beyond our control.
45.5 You are responsible for ensuring that your contact information is accurate and current.
45.6 We may also provide notices or updates through our website or other official communication channels.
45.7 This clause ensures that both parties have a clear and reliable method of communication.
45.8 All communications must be in English unless otherwise agreed in writing.
45.9 By using our services, you agree that email is an acceptable form of legal notice.
46.0 Record Keeping
46.1 We may maintain records of transactions, communications, and other interactions related to your use of our services for operational, legal, and compliance purposes.
46.2 These records may include order details, payment confirmations, correspondence, and any other relevant information.
46.3 We retain such records for as long as necessary to fulfill the purposes for which they were collected, or as required by applicable law.
46.4 You acknowledge that we are not obligated to retain records indefinitely and may delete them at our discretion once retention periods expire.
46.5 We are not responsible for providing you with copies of records unless required by law.
46.6 You are encouraged to keep your own copies of important communications and transaction confirmations.
46.7 Our record‑keeping practices are designed to support the integrity, security, and continuity of our services.
46.8 We may use retained records to resolve disputes, enforce these Terms, or comply with legal obligations.
46.9 This clause ensures transparency in how we manage and store service‑related information.
47.0 Third‑Party Rights
47.1 These Terms are intended solely for the benefit of you and ZARVANI, and do not confer any rights or benefits on any third party, except as expressly stated.
47.2 Third‑party providers engaged in fulfilling aspects of our services may rely on certain provisions of these Terms to the extent necessary to perform their obligations.
47.3 No other person or entity has the right to enforce any provision of these Terms.
47.4 You acknowledge that our agreements with third‑party providers are separate from these Terms and may contain additional terms that apply to their services.
47.5 We are not responsible for the acts or omissions of third parties beyond the scope of our direct contractual arrangements.
47.6 This clause ensures that the scope of enforceable rights is clearly defined.
47.7 You agree that no third party may claim damages or other remedies under these Terms unless expressly permitted.
47.8 This provision survives the termination or expiration of these Terms.
47.9 By using our services, you accept that your contractual relationship is solely with ZARVANI as outlined herein.
48.0 Governing Language
48.1 These Terms are drafted in English, which will be the controlling language for all purposes.
48.2 Any translations provided are for convenience only and do not modify the meaning or interpretation of the English version.
48.3 In the event of any conflict between the English version and a translated version, the English version will prevail.
48.4 You acknowledge that you have read and understood these Terms in English, or have had the opportunity to seek translation assistance.
48.5 We are not responsible for misunderstandings arising from reliance on unofficial translations.
48.6 This clause ensures consistency and clarity in the interpretation of these Terms.
48.7 All communications, notices, and legal documents related to these Terms must be in English unless otherwise agreed in writing.
48.8 This provision applies regardless of your country of residence or the language in which you access our services.
48.9 By using our services, you agree to the governing language terms set forth in this clause.
49.0 Final Provisions
49.1 These Terms, together with any policies or guidelines incorporated by reference, form the complete and exclusive statement of the agreement between you and ZARVANI regarding the services we provide.
49.2 No oral or written statement outside of these Terms will be binding unless expressly incorporated herein.
49.3 Any failure by us to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
49.4 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
49.5 You agree that your rights and obligations under these Terms cannot be transferred or assigned without our prior written consent, except as otherwise provided herein.
49.6 We may assign or transfer our rights and obligations under these Terms without restriction, provided that such assignment does not materially reduce the scope of the services you have purchased.
49.7 These Terms are binding upon and inure to the benefit of both parties and their respective successors and permitted assigns.
49.8 This clause ensures that the agreement remains stable, enforceable, and adaptable over time.
49.9 By using our services, you confirm that you have read, understood, and agreed to all provisions contained herein.
50.0 Acknowledgement & Acceptance
50.1 By accessing, purchasing from, or using our services, you acknowledge that you have read and understood these Terms in their entirety.
50.2 You confirm that you have had the opportunity to ask questions, seek clarification, or obtain independent advice before agreeing to these Terms.
50.3 You accept that these Terms are fair, reasonable, and necessary to protect the integrity of our services and the interests of all users.
50.4 You understand that our role is limited to receiving payment and transferring your order to third‑party providers for fulfillment, and that responsibility for manufacturing, packaging, and delivery rests with those providers.
50.5 You agree that all sales are final, that you will not initiate disputes or chargebacks except in cases of proven fraud, and that you are responsible for ensuring payment authorization.
50.6 You acknowledge that any use of our services outside their intended purpose is at your own risk and that we are not liable for misuse.
50.7 You agree that any disputes will be resolved exclusively in the state or federal courts located in Delaware, USA, as outlined in Clause 11.0.
50.8 This clause serves as your formal acceptance of all terms, conditions, and responsibilities described in this agreement.
50.9 By proceeding with any use of our services, you are entering into a legally binding agreement with ZARVANI under these Terms.